Shipping Policy

Thank you for shopping with Denticve. We want your order experience to be clear and straightforward. Please review the information below regarding order processing, shipping times, tracking, address changes, and international deliveries.

Order Processing

Orders typically require 2–5 business days for processing, stock preparation, and packaging before shipment.

Processing times may be longer during holidays, promotional periods, or unusually high order volumes.

Once your order is ready to ship, you will receive a shipping confirmation email with your tracking information.

Estimated Delivery Times

Estimated delivery time is calculated as:

Order Processing Time + Shipping Time

Current estimated shipping times after processing are:

United States: 7–15 business days
Canada & Europe: 5–12 business days

These are estimated transit times and do not include the 2–5 business days required for order processing.

Delivery may occasionally be affected by carrier delays, customs processing, weather conditions, holidays, or other circumstances outside our control.

Tracking Your Order

Once your order has shipped, we will send a shipping confirmation email containing your tracking number.

Please allow some time for tracking information to update after your package enters the carrier network.

For international shipments, tracking updates may occasionally be delayed while a package transfers between international and local carrier facilities.

If you have not received tracking information within 5 business days after completing payment, please contact us at:

support@denticve.com

Order Changes and Address Corrections

Please review your order confirmation email immediately after placing your order to make sure your shipping address and order details are correct.

If you notice an error, contact us at:

support@denticve.com

Please contact us within 24 hours of placing your order.

We will do our best to assist, but changes cannot be guaranteed once an order has entered processing or has already shipped.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before submitting your order.

Denticve cannot guarantee changes after an order has entered processing, and we cannot be held responsible for packages delivered to an incorrect address provided by the customer.

Failed Delivery or Refused Packages

If a package reaches the destination country but cannot be delivered because:

• The recipient refuses the package; or
• Multiple delivery attempts are unsuccessful due to circumstances attributable to the recipient,

the package may be considered undeliverable.

Refund eligibility in these circumstances may be limited. Please make sure the delivery address and contact details provided at checkout are accurate.

Packages That Have Not Arrived

If your order has not arrived within 60 days, please contact us at:

support@denticve.com

We will investigate the shipment. Investigations typically require approximately 3–5 business days.

Under our current shipping policy, if the affected item is confirmed not to have arrived within the applicable period, a 100% refund for that item will be provided.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

These charges are determined by local customs authorities and, when applicable, are the responsibility of the customer.

Denticve is not responsible for delays caused by customs clearance procedures.

For information about possible customs charges in your country, please contact your local customs authority.

Shipping Questions

If you have questions about your shipment, please contact:

support@denticve.com

When contacting us about an existing order, please include your order number and the email address used to place the order.