Return and Refund Policy

We want you to feel confident when shopping with Denticve. If an eligible item does not work for you, you may request a return according to the conditions below.

Please read this policy carefully before returning an item.

Return Window

Eligible items may be returned within 30 days of purchase.

To qualify for a return, the item must:

• Be new and unused
• Be unwashed
• Be undamaged
• Have all original tags attached
• Be returned in its original packaging
• Include valid proof of purchase

Items showing signs of wear, washing, alteration, damage, stains, makeup, deodorant, or other use may not qualify for a refund.

How to Start a Return

Before sending any item back, please contact our Customer Support team at:

support@denticve.com

Please include:

• Your order number
• The item or items you would like to return
• The reason for your return
• Photos if the item is damaged, defective, or incorrect

Our team will review your request and provide return instructions and the appropriate return address.

Please do not send a return before receiving instructions from Customer Support.

Preparing Your Return

Please securely package your return and include all original packaging, tags, accessories, and documentation supplied with the item.

Returned products must be free from:

• Signs of wear
• Stains
• Makeup
• Deodorant
• Washing or laundering
• Alterations
• Customer-caused damage

We recommend using a trackable shipping service and keeping your proof of postage until your refund has been completed.

Return Shipping Costs

For returns due to personal preference, sizing choice, color preference, or an incorrect purchase made by the customer, return shipping costs are the responsibility of the customer.

If you received an item that is confirmed to be damaged, defective, or incorrect, Denticve will cover the applicable return shipping cost.

Please contact us and provide clear photographs before returning a damaged, defective, or incorrect item.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact:

support@denticve.com

You must report the issue within 7 days of delivery.

Please include:

• Your order number
• A description of the problem
• Clear photos of the item
• Photos of the packaging when relevant

Our Customer Support team will review the information and provide the appropriate next steps.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or item, you may return the original item if it meets the return eligibility requirements and place a new order for your preferred option.

Refund Processing

Once your returned item arrives at our warehouse, it will be inspected.

Most returns are processed within approximately 5–7 business days after receipt.

Under our current policy, refunds are typically issued within 14–21 business days after the return is received.

Approved refunds will be issued to the original payment method.

After a refund has been issued, additional processing time may be required before it appears on your account, depending on your bank, credit card provider, or payment service.

Refund Amount

Eligible refunds include the approved value of the returned item and any applicable sales tax.

Original shipping charges are generally non-refundable, except where otherwise determined due to special circumstances or an error attributable to Denticve.

The applicable $10 return fee will be deducted from the refund when required under this policy.

Non-Returnable Items

We cannot accept returns for items that:

• Have been worn
• Have been washed or laundered
• Have been altered
• Have been damaged after delivery
• Are missing original tags
• Are missing original packaging
• Are incomplete
• Are returned outside the applicable 30-day return window

Denticve may refuse a return that does not meet the eligibility requirements described in this policy.

Lost Return Packages

Denticve is not responsible for return packages that are lost or stolen in transit before reaching our return facility.

For this reason, we strongly recommend using a trackable return shipping method and keeping your shipping receipt and tracking number until your return has been completed.

Return Review

Denticve reserves the right to review and, where appropriate, limit or refuse returns associated with suspected fraud, abuse of the return process, repeated returns of used or altered merchandise, or other activity inconsistent with this policy.

Questions About Returns

If you have questions about a return or refund, please contact:

support@denticve.com

When contacting us, please include your order number and the email address used for your purchase.

By placing an order with Denticve, you agree to the terms of this Return & Refund Policy.